About the Role We are seeking an innovative and results-driven Store Manager for our Rent the Runway (pop-up) boutique powered by the Leap Platform, coming to The Shops at North Bridge . You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties.
A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management.
You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.
Operational excellence is at the core of this position.
You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing.
The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening / closing procedures, team scheduling, and payroll accuracy.
Position Requirements Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships.
Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability.
Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance.
Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication.
Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
Must be 18+ years of age Annual Pay Range :
Interpersonal Skills Inspirational Leadership :
Customer-Obsessed :
Entrepreneurial Mindset :
Collaborative Communicator :
Emotional Intelligence :
Detail-Oriented :
Brand Expert :
Key Performance Indicators (KPIs) Sales & Profitability :
Client Engagement :
Team Retention & Development :
Leap offers a competitive total rewards package, which includes :
Store Manager • Chicago, IL, US