IT Lead

IT SECURITY AND INFRASTRUCTURE MANAGER

Location : Onsite in Boston, MA

Employment type : Contract (Good through 12 / 31, possible extension)

Responsibilities

• Manages the support staff with oversight of daily activities and the day-to-day delivery of IT services including helpdesk, device management, and uptime monitoring.
• Directs and supports computer lab technologies and instructional IT environments to ensure continuity for teaching and learning.
• Maintains clear and effective IT service reporting, including ticket trends, uptime, asset inventory, and system performance metrics.
• Coordinates IT staff, external vendors, and consultants in technical projects.
• Leads the transition and operational integration to Microsoft Entra ID (formerly Azure AD) for identity and access management, including device enrollment and authentication policy design.
• Ensures IT systems and services meet high standards of performance, security, and user satisfaction.
• Provides training, mentorship, and leadership to improve team effectiveness and service delivery.
• Supports and helps implement the client’s information security strategy, ensuring secure systems and practices across users and devices; oversees cybersecurity training and documentation of said training.
• Maintains and monitors patching, endpoint protection, and access control systems; contributes to security awareness initiatives.
• Ensures compliance with PCI, GLBA, and other relevant regulatory and institutional security standards.
• Serves as a trusted advisor to the CIO on operational risks and service improvement opportunities.
• Contributes to strategic IT planning efforts, aligning service delivery with institutional goals and academic technology needs.

Qualifications

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

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