People Services Senior Specialist

The People Services Senior Specialist is accountable for delivery of intake / escalated tier HR guidance and solutions to People Leaders and Employees across North America. Incumbent will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, that ensures a “one team all in” continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement.

Responsibilities :

• Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner.
• Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives / programs.
• Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.)
• Responsible for maintaining the data accuracy / integrity of various people systems and tools. Also identifying gaps and creative solutions to drive enhancements.
• Ensures that HR processes, policies and tools are applied consistently to contribute to business goals.
• Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution.
• Proactively review cases to ensure Service Level Agreements are met. Redirect employees to company intranets and HR Help Desk knowledge base resources and self-service as appropriate.
• Other duties and special projects as assigned

Qualifications :