Renfro Brands is hiring : Customer Service Representative - Fashion in Winston-Sa

Job Details

Job Location

Corporate Office - Winston-Salem, NC - Winston-Salem, NC

Position Type

Full Time

Job Shift

1st Shift

Description

SUMMARY :

Create best in class, meaningful experiences for potential and existing customers over the phone, via email & LiveChat, and through other messaging tools. Independently and effectively resolve complaints through independent research and investigation, and by working with internal partners. Provide customer-centric sales and service while promoting Renfro Brands products and services creating long-term, trusted consumer relationships and brand loyalty.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for working with HOTSOX and K. BELL specialty retailers, internal Fashion Sales team members and external sales representative groups to establish long-term and trusted relationships while generating revenue.
• Have an eagerness to assist and friendly tone in every interaction with both internal and external customers.
• Ability to log-in to a phone system every day that tracks phone behaviors (accountable to follow a daily schedule).
• Ability to use an electronic payroll system on a weekly basis (Enter working hours / PTO / Vacation)
• Ability to relay product and service information confidently and accurately to the customer
• Seasonal samples distribution to Rep groups and showrooms
• Maintain working knowledge of customers that are prospects or established HOTSOX and / or K. BELL accounts.
• Confidently discuss current HOTSOX and / or K. BELL promotions with each and all customers to develop relationships and to encourage repeat business.
• Accurately input orders and navigate through each screen (Mainframe / Dynamics) while the customer is on the line.
• Handle and process incoming external and internal email requests in the shared Customer Service In-box in an accurate and timely manner with teammates.
• Treat customer complaints as an opportunity to gain trust and strengthen the customer relationship via timely resolution.
• Research required information using available resources within the organization to remedy customer service issues.
• Responsible for making an outbound service call to a customer if information is needed to accurately process an order or resolve an issue.
• Work as part of a team by communicating effectively with all internal departments.
• Travel to Mount Airy when needed.

SUPERVISORY RESPONSIBILITIES

None.

Qualifications

PROFESSIONAL QUALIFICATIONS

EDUCATION / EXPERIENCE

KNOWLEDGE, SKILL AND ABILITY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Occasionally required to travel domestically to other office locations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.