Virtual Property Manager

Job Description

Job Description

Company :

At Spartan Investment Group our mission is to Improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

Job Summary :

The mission of the Virtual Property Manager is to drive occupancy, revenue, and operational excellence by managing self-storage facilities remotely using industry-leading technology. Based in either Lincoln, NE or Hixson, TN , this role delivers exceptional customer service, ensures facility security, and maintains company standards to support seamless operations and a best-in-class customer experience.

Requirements

Objectives and Responsibilities :

• Customer Service Excellence : Respond to all customer inquiries within 24 hours, resolve concerns professionally, and maintain a Google Review rating of 4.5+ stars, with at least 80% of rentals leaving a review.
• Sales & Occupancy Performance : Maintain 90%+ facility occupancy by executing sales strategies, achieving at least 80% enrollment in both Protection Plans and Auto-Pay, and maximizing revenue through effective customer engagement.
• Facility Operations & Security : Use StoreEase’s Virtual Management Operating System (VMOS) to monitor and manage remote facilities, review access logs, and oversee surveillance systems to maintain full security compliance.
• Maintenance & Issue Resolution : Acknowledge 100% of maintenance requests within 24 hours and ensure resolution within 72 hours, maintaining facilities to company standards.
• Audit & Compliance : Conduct virtual property audits on schedule, maintaining 100% compliance with operational, safety, and cleanliness standards.
• Administrative Accuracy : Process rental agreements, payments, and tenant accounts using StorEDGE with 100% accuracy, maintaining detailed records and generating operational reports as needed.

Competencies :

Qualifications :

Benefits