Help Desk Analyst
VirtualVocationsRockford, Illinois, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Help Desk Analyst I to provide technical support on a long-term contract basis.
Key Responsibilities
Provide first-level technical support for Active Directory, Windows 10, and Office applications
Manage and troubleshoot service desk tickets, ensuring timely resolution and documentation
Assist users with basic IT troubleshooting, including hardware, software, and network issues
Required Qualifications
Minimum of 2 years of experience in a help desk or technical support role
Proficiency in Active Directory and Microsoft Windows 10
Familiarity with service desk ticketing systems and incident management best practices
Knowledge of database administration principles
Demonstrated expertise in Microsoft Office Suite applications
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Help Desk Analyst • Rockford, Illinois, United States
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