Consumer Complaints CoordinatorII

Consumer Complaints Coordinator II

The Consumer Complaints Coordinator II is responsible for supporting legal and compliance-related activities, including Consumer Complaint Management functions by investigating and drafting responses to consumer complaints received by GLS.

How Will You Drive Value Within The Organization As A Consumer Complaints Coordinator II?

• Intake, review, research, and respond to written and verbal complaints, escalating issues to management as necessary
• Timely and thoroughly investigate consumer complaints, including conduct review of account records, interacting with appropriate operational associates and managers, reviewing and summarizing consumer phone calls, etc.
• Timely and accurately prepare thorough complaint assessment reports and written responses to consumer complaints for review by management
• Escalate issues to management as appropriate, making recommendations for actions to be taken
• Track and communicate findings from all reviews to management
• Support the licensing and state examination processes, including but not limited to gathering documents and filing routine state registration items
• Assist with other Legal & Compliance team deliverables and special projects as needed
• Maintain electronic records and files that support work performed, results and outcomes
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other members of management and associates
• Perform additional assignments as required by the needs of the company or as directed by management

What Should You Already Know To Be Successful As A Consumer Complaints Coordinator II?

Employment Requirements :