Manager of Communications

Job Description

Job Description

QUALIFICATIONS

• Bachelor’s degree in communications, Marketing, Public Relations, or a related field.
• 2–4 years of professional experience in a communications role, ideally within healthcare, nonprofit, or mission-driven sectors.
• Exceptional writing, editing, and storytelling abilities, with a strong portfolio showcasing impactful narratives.
• Proven proficiency in social media management and email marketing platforms.
• Familiarity with productivity tools, including Microsoft Office Suite, Canva, and project management software such as Monday.com, Asana, or Trello.
• Experience in reputation management, including timely and sensitive responses to public comments and inquiries.
• Comfortable handling sensitive content and conveying emotionally impactful stories with care.
• Strong organizational skills and a proven track record in project management.
• Adheres to best practices and standard operating procedures with integrity and professionalism.
• Compassionate communicator dedicated to equity, dignity, and empathy in all interactions.
• Positive mindset focused on delivering exceptional customer service.
• Meticulous attention to detail and accuracy in fact-checking.

SUMMARY OF JOB RESPONSIBILITIES

The Communications Manager plays a critical role in safeguarding the integrity, tone, and voice of the organization by employing strategic storytelling and high-quality content creation. This position encompasses diverse areas of marketing, public relations, media outreach, internal communications, and community engagement. The goal is to elevate the organization’s visibility, foster understanding of its mission, and cultivate a strong connection with stakeholders.

RESPONSIBILITIES AND DUTIES

Strategic Storytelling Development :

Content Creation and Management :

Media & Public Relations

Internal Communications

Support Digital & Social Media Specialist

Performance Metrics and Analysis :

Event & Campaign Support

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

WORKING CONDITIONS

1. Occasional travel to other offices in Ann Arbor and Grand Rapids.

2. Primary Location Kalamazoo.

3. This is Monday-Friday in-person / on-site position.