Team Lead, Accounts Receivable Services - Onsite

Job Purpose

The Team Lead, Office Administration will provide timely and efficient clerical support to the Physician Division staff and management; supports the management team with the coordination of activities and operations of the accounts receivable department.

Duties & Responsibilities

Assist global team members by answering questions and providing support for their ongoing success

Assist in tracking productivity and quality of Office Assistants

Identify areas of opportunity for improvement through one-on-one evaluation of Office Assistant

Meet and maintain daily productivity / quality standards established in departmental policies and support training needs identified to ensure teams’ success in this area

Adhere to the policies and procedures established for the client / team

Distribute documents, faxes and correspondence

Photocopy, scan and upload documents into various systems

Receiving, sorting and distributing mail correspondence.

Update patient accounts in EMR systems based on mail correspondence received (demographic / insurance update)

Complete Medical and Billing Record Requests

Act cooperatively and courteously with patients, visitors, co-workers, management and clients

Maintaining filing systems

Other duties as assigned

Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Understand and comply with Information Security and HIPAA policies and procedures at all times

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

High school diploma or equivalent is required

Ability to work on site is required

Experience in insurance collections, including submitting and following up on claims for a Medical Practice, Medical Facility / Medical Billing Company, Ambulatory Surgical Center, and / or Hospital - Preferred not required

Experience with training new users is preferred

Possess basic working knowledge of healthcare claims processing including ICD-9 / 10, CPT, and HCPC codes, as well as 1500 forms

Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle

Knowledge of EMR systems is a plus

Ability to analyze, identify and resolve issues on patient accounts

Proficiency in Microsoft Office Suite

Strong interpersonal skills, ability to communicate well at all levels of the organization

Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses

High level of integrity and dependability with a strong sense of urgency and results oriented

Excellent written and verbal communication skills required

Gracious and welcoming personality for customer service interaction

Working Conditions

Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Physical Demands : While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

Mental Demands : The employee must be able to follow directions, collaborate with others, and handle stress.

Work Environment : The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.