Regional Director Customer Success - Midwest / Eastern US

About the Company

Join smaXtec, a leader in cutting-edge dairy technology, and play a pivotal role in transforming how farmers manage herd health and productivity. We’re seeking an experienced

Regional Director - Customer Success located in Midwest / Eastern US

who is tech-savvy, with strong leadership experience and is knowledgeable about cow health to help our team support customers with smaXtec’s technology.

Responsibilities

Hire & onboard new team members to proactively grow and maintain the Customer Success team of Dairy Management Advisors

Coach & develop Dairy Management Advisors to provide exceptional customer service and consulting for new and existing customer base

Oversee training and assist with installation of smaXtec at our customer’s premises

Guide team members to effectively establish and maintain long-term customer relationships

Manage team performance to support our customers with the implementation and use of our system

Guide solution-oriented and expert advice for a wide range of customer inquiries

Ensure representation of smaXtec at agricultural trade fairs and events

Direct & monitor the efficient use of our CRM system by the Customer Success team

Support the continuous development of our product by communicating valuable customer feedback

Qualifications

A minimum of five years’ experience in a leadership role within the dairy sector or related industry

Demonstrated success as a leader & relationship builder

Proven ability as an advisor or consultant within the dairy field

Passionate about cows and the dairy industry & enjoy being out in the field and having direct contact with farmers

Deep knowledge of the dairy industry and relevant professional experience in dairy farming, e.g. as a herd manager or in the field of cattle health or feeding.

Ability to model & inspire others’ enthusiasm for innovative agri-technologies

Hands-on mentality & proactive, customer-focused & solution-oriented approach

Proficient in use of herd management systems & cow monitoring systems

Experience working in and maintaining CRM

Valid driver's license and good driving record.

Open to travel, including overnight travel, approximately 50% of the time in the US and internationally as needed.

Enthusiasm for innovative agri-technologies and a good hands-on mentality, with a proactive, customer- and solution-oriented approach.

Pay range and compensation package

Competitive salary and comprehensive benefits package, including health, dental, vision coverage, 401(k) and paid time off.

We are an Equal Opportunity Employer