Maintenance Account ManagerTurfNet • Hobe Sound, FL, US

Maintenance Account Manager

TurfNet • Hobe Sound, FL, US

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Overview

We are seeking an experienced Lawn Maintenance Account Manager to oversee the maintenance and enhancements of high-end residential landscapes, ensuring exceptional service and satisfaction for our clients. Candidates should have expertise in horticulture, landscape maintenance techniques, client relationship management (CRM), and knowledge of industry standards, with at least 3 years of experience. This role involves problem solving, leadership and team management, coordinating with the maintenance team and ensuring the delivery of high-quality services. The Lawn Maintenance Account Manager acts as the primary point of contact for clients and is responsible for ensuring their satisfaction while driving the growth and profitability of the accounts.

Duties

Serve as the primary point of contact for a portfolio of high-end lawn maintenance clients
Build and maintain strong, long-term relationships with clients through regular communication and timely response to inquiries
Conduct regular site visits to assess the condition of properties and identify any maintenance, irrigation, or pest management needs or concerns
Proactively address potential maintenance issues and inform upper management and ownership of said issues
Collaborate with the maintenance team to schedule and coordinate maintenance, irrigation, or pest management services
Actively seek opportunities to upsell additional services to existing clients
Ensure client satisfaction and proactively address any concerns or issues in a prompt and professional manner
Communicate with clients to proactively address any immediate concerns
Conduct an in-depth review of key client sites along with the irrigation and pest management departments, focusing on any areas that require attention or improvement
Prepare and send weekly updates or reports to clients, summarizing the work completed and any upcoming tasks
Schedule regular client meetings or check-ins to review service quality and discuss any additional needs
Plan and propose additional services or landscape enhancements to clients
Prepare and present a monthly report to management, detailing account performance, and any potential issues

Qualifications

3+ years of maintenance account management experience required

Knowledge of proper lawn maintenance practices

Proven experience in maintenance account management, landscape maintenance, preferably in residential landscaping

Strong knowledge of landscape maintenance techniques and industry standards, including horticulture, plant care, irrigation, and maintenance

Ability to identify and diagnose plant health issues, such as pests, diseases, or nutrient deficiencies

Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients

Ability to work independently and collaboratively with cross-functional teams

Demonstrated success in business development with a focus on building long-term client relationships

Familiarity with landscape design software or CRM systems, specifically LMN, is a plus

Exceptional communication skills, both verbal and written, with the ability to present ideas clearly and persuasively

A proactive approach to problem-solving with strong organizational skills

Valid driver's license and a clean 3 year driving record is required

Familiarity with golf course or sports turf a plus

Bilingual is a plus

If you're ready to grow your career with us, please submit your resume and a brief cover letter detailing your experience as a lawn maintenance account manager. We look forward to learning more about you!

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Maintenance Manager • Hobe Sound, FL, US