Customer Service Representative

Date Posted : 10 / 03 / 2025

Hiring Organization : Rose International

Position Number : 489530

Industry : Pharmaceutical / Healthcare

Job Title : Customer Service Representative

Job Location : Wilkes Barre, PA, USA, 18702

Work Model : Onsite

Shift :

Training schedule : Monday-Friday, 9 : 00 AM-5 : 30 PM EST

Work schedule : Hours vary Monday-Friday, 7 : 00 AM-5 : 30 PM EST, with some Saturdays required

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 6

Min Hourly Rate ($) : 16.61

Max Hourly Rate ($) : 16.61

Must Have Skills / Attributes : Call Center, Customer Service, MS Excel

Experience Desired : High-volume call center or healthcare / insurance customer service experience (75+ calls / day) (1+ yrs)

Required Minimum Education : High School Diploma or equivalent

• C2C is not available

Job Description

Required Education :

Required Qualifications / Skills / Experience :

Preferred Qualifications / Skills / Experience :

Customer Service Representative Overview :

The Customer Service Representative plays a key role in supporting patients, healthcare professionals, and insurance carriers by verifying insurance coverage and processing prescription needs. This role involves handling high-volume inbound calls, providing information on equipment, supplies, and services, and ensuring accurate documentation to support patient orders. The representative must demonstrate strong communication skills, attention to detail, and excellent customer service while coordinating with internal teams for the timely delivery of services. Responsibilities also include resolving patient inquiries, assisting with insurance verification, and maintaining accurate records. This position offers exposure to healthcare and insurance operations while requiring a strong commitment to accuracy, professionalism, and patient satisfaction.

Job Duties :

Estimated Start Date :

10 / 31 / 2025

Specific Details to Call Attention To :

Benefits :

For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.