IT Support Agent

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team.

As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up.

Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements :

• Passionate about technology with basic technical knowledge Comfortable providing phone support to clients Excellent customer service skills Clear written and verbal communication Capable of working a standard M-F work week (and very occasional nights / weekends) Local to the greater Fort Lauderdale area At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics.
• Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role.
• With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities :

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days.

Only local candidates need apply.