Director, Salesforce CoE

Director Of The Salesforce Center Of Excellence (Coe)

At Zelis, we Get Stuff Done. So, let's get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Director of the Salesforce Center of Excellence (CoE) is a critical leadership role responsible for the overall strategic direction, governance, and operational excellence of the Salesforce ecosystem at Zelis. Our Salesforce platform is central to Zelis operations, and we're building a Center of Excellence (CoE) to ensure it's a powerful and scalable engine for growth. We're seeking a Director, Salesforce CoE to own the strategy, execution, and health of our entire Salesforce ecosystem. Reporting to the VP of Enterprise Applications, this isn't just a leadership role, it's a chance to build something from the ground up, define our future, and make a tangible impact on the business. If you're a strategic thinker with a passion for Salesforce and a proven track record of building and leading high-performing teams, we want to talk to you.

Key Responsibilities

1. Strategic Leadership and Vision :

• Develop and execute a comprehensive Salesforce CoE operating model and long-term strategic roadmap that aligns with Zelis' overall business and digital transformation goals.
• Partner with business leadership and key stakeholders across sales, marketing, service, and other business units to understand their needs and translate them into a clear Salesforce vision and prioritized backlog.
• Champion a data-driven culture, using platform metrics, business insights, and user feedback to inform strategic decisions and demonstrate the ROI of Salesforce initiatives.

2. Governance and Platform Oversight :

3. Team and Vendor Management :

4. Innovation and Continuous Improvement :

5. Budget and Resource Management :

Qualifications

Location and Workplace Flexibility :

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range $169,000.00 - $225,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com .