Assistant Manager

Restaurant Manager Understudy

You are a heartbeat away from ships captain. As member of the management team, you shape the culture of the restaurant. It will carry your imprint. In the absence of the Restaurant General Manager (RGM), the buck stops with you. Your role is to build the capability of your team, continue running great shifts, and partner with your RGM to make your restaurant stand out from the field. This is a training ground for you because all that you learn here will be taken with you when you become RGM. Savor every experience, lean on your RGM for feedback and coaching, and gain confidence in your leadership of others and the restaurant!

Key Responsibilities (What Aums Do) :

• Step Change Thinker
• Is quick to see core issues in complex situations
• Energizes the team by encouraging discussion of whats possible and setting breakthrough targets
• Know How Builder
• Seeks continuous feedback from different sources to improve their own performance
• Executes success routines effectively
• Coaches and drives excellence around core operations procedures on each of their shifts (e.g., shift accountability, product projections, Repairs & Maintenance (R&M) spending, Cost of Sales / Cost of Labor (COS / COL) controls)
• People Grower
• Champions and role models How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within their store
• Uses technology (e.g., Hiring Zone, Learning Zone) regularly to help the RGM build and retain strong teams
• Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team
• Partners with the RGM in completing and executing the bench plan process
• Holds employees accountable by using the Performance management process
• Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results
• Demonstrates positive energy at all times
• AUM (CONTINUED)
• Key Responsibilities (continued)
• Action Driver
• Role models customer mania and demonstrates a passion for winning by execution on the following standards on each of their shifts : CHAMPS , CFF evaluations and projections
• Goes for breakthrough results by partnering with the RGM to analyze the financial performance of their restaurant to understand trends and how their restaurant compares with competitors (strive to be best on block)
• Partners with RGM to ensure staffing levels are in place to grow top line sales
• Ensures restaurant plans and marketing initiatives are in place and being implemented
• Intentionality to Lead
• Focuses the team on solving problems rather than reacting to them
• Takes advantage of every opportunity, both formal and informal, to enhance their leadership skills
• Is committed to helping others grow and develop in their role

Other Requirements :