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IT Manager
IT ManagerHooky Entertainment • Austin, TX, US
IT Manager

IT Manager

Hooky Entertainment • Austin, TX, US
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About Us

Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 16 locations across 5 states, we offer movies, bowling, games, and more—all under one roof. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together, with cutting-edge technology and a passion for fun.

Job Description

The IT Manager acts as the first point of contact for support of technological concerns both locally and centrally. This includes projection equipment, theatre management system (TMS), sound system, fire alarm, burglar alarm, CCTV, telephone system, internet system, digital signage, and computer hardware and software including Point of Sale, office devices, laptops, networking, and peripherals. The IT Manager will lead efforts in sourcing, selecting, installing, implementing, maintaining and updating all technology related software, hardware, equipment and systems for Es Vedra Cinemas.

Job Responsibilities

  • Train theatre managers and staff on the proper use and maintenance of systems and equipment at the theatres. Train corporate office managers and staff on proper use and maintenance of office systems and equipment.
  • Maintain hardware for point-of-sale systems including printers, signage, cash registers, kiosks, and related peripherals.
  • Upgrade software as patches and new releases become available; add additional modules as needed.
  • Generate best practices for POS use on front and back end; assist with POS layouts and database organization.
  • Work with third-party vendors and theatre / restaurant systems to develop and implement POS configuration and support solutions.
  • Maintain / update / upgrade office computers, laptops, printers, and peripheral equipment; maintain / update security equipment (cameras, recorders); maintain / update additional equipment (audio / video resources, mobile devices); maintain / update office networking and file server equipment.
  • Provide on-site and remote support to theatre managers for POS, networking, phone systems, projection, and signage; provide on-site and remote support to office managers and staff for computers, printers, email, networking, and file servers.
  • Create documents and procedures for best practices in operations and troubleshooting; hire and manage employees to maintain regular maintenance and performance at all locations; assess needs for projection expansion.
  • Document processes, best practices, and support protocols.

Required Skills

  • Experience in implementing effective and innovative software development methodologies
  • Operations experience in a production environment
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Solid writing skills
  • Ability to manage multiple concurrent projects
  • Analytical and problem-solving skills
  • Demonstrated aptitude for learning new technologies
  • Broad knowledge of data processing systems, concepts, and methodologies

    • Education & Experience

  • Minimum three (3) years of experience within Information Technology in a retail, restaurant or cinema company operating in multiple store locations.
  • Experience in technologies / products : Windows Server / IIS, Microsoft SQL Server, Networking, Series 2 Digital Cinema technology (projectors & servers), Vista, RTS, and other theatre and restaurant POS software.

    • Physical Requirements

  • Prolonged periods of standing, walking, climbing stairs
  • Must be able to lift up to 50 pounds at times
  • Comfortability around flashing lights and loud noise

    • Team Member Benefits

  • Competitive Pay and Growth
  • 401(k) Retirement Plan
  • Medical, Dental, and Vision
  • Team Member Perks - discounts on Movies, Attractions, and F&B

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • Industry : Entertainment Providers

    • Referrals increase your chances of interviewing at Hooky Entertainment by 2x

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    It Manager • Austin, TX, US