Operations Quality Assurance Auditor (OQAA)

About PSA

Let your career take off with PSA Airlines. PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including : travel privileges on the American Airlines global network, a generous vacation plan designed to let you enjoy your travel perks, 401(k) with company match, American Airlines Group (AAG) profit-sharing and bonus opportunities, a choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network, premium dental coverage, vision plan options provided, including a plan that covers both glasses and contacts every year, benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services, access to 24-hour virtual urgent care services, family planning and fertility treatment, LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning, company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children, flexible spending accounts for both Health Care and Dependent Care services, and comprehensive employee assistance program providing a range of services, including 5 free in-person sessions with a health care professional.

Responsibilities

Position Summary

As the Operations Quality Assurance Auditor (QQAA), you will impact PSA Airlines' business growth by assisting in the management associated with the quality of the Internal Audit and Evaluation Program. In confirming that company processes are in accordance with the standards and procedures established, you will help to identify potential hazards and thereby ensure safer operations.

Job Responsibilities

• Aid in the maintenance, content, and currency of the IAEP Manual.
• Ensure auditors are trained to perform audit duties in accordance with standards and procedures as established through IAEP.
• Assist in the execution of the IAEP and input findings into SMS.
• Support facilitation of the International Air Transport Association (IATA) Operational Safety Audit (IOSA).
• Respond to special audit requests from senior management.
• Review audit and evaluation results, recommendations, and responses.
• Identify significant findings arising from audits to senior management for root cause analysis review.
• Collaborate with system, process, and function owners to ensure that hazards identified during audits are mitigated.
• Ensure follow-up audits or evaluations are completed as required.
• Ensure compliance levels are accurately documented and reported.
• Report unresolved instances of inadequate corrective action / responses to the IAEP Manager and VPOS.
• Ensure audit and evaluation records are maintained and current.
• Assemble audit and evaluation trend data for presentation to senior management.
• Communicate and coordinate with FAA, IATA, vendors, and audit organizations as required.
• Collaborate with managers throughout the organization in the management of operational risk.
• Assist with OSHA standard management and the recording / reporting of occupational injuries.
• Support record management of occupational injuries for submission to the Bureau of Labor.
• Aid in the ordering, tracking, and upkeep of emergency equipment for all facilities.
• Ensure currency of emergency escape routes and signage for all facilities.
• Assist in the enforcement and guidance of EPA standards and regulations.
• Coordinate, track and report all injury / illness, accident and incident reports and investigations.
• Assist with the currency and maintenance of the Safety Policy and Procedures Manual and Management Policy Manual.
• Prepare and distribute reports to federal, state and local safety authorities as required.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Position Specifics

Qualifications

Preferred

Additional Information

Delegation : In absence, responsibilities delegated to IEP Program Manager.

Authorities : None

Supervisory Responsibility : This is not a supervisory position.

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. Security Clearance : All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP / EEO Statement : PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Other Duties : Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.