Customer Experience SpecialistSIXT USA • Tulsa, OK, US

Customer Experience Specialist

SIXT USA • Tulsa, OK, US

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Job Description

As a Customer Experience Specialist at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.

YOUR ROLE AT SIXT

You respond to all inbound contacts within established service levels, ensuring a premium customer experience
You assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
You partner with global departments to address customer requests and deliver the most effective solutions
You offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs
You consistently meet or exceed performance and quality standards in customer interactions

YOUR SKILLS MATTER

Education  You have a High School diploma or equivalent; Associate degree preferred

Experience  You have 2-3 years of experience in customer service, with a focus on problem resolution and de-escalation

Technical Proficiency  You are proficient in Microsoft Office Applications, CRM tools, and ability to handle high call volumes while maintaining quality service

Soft Skills  You demonstrate strong organizational skills, verbal and written communication, ability to multitask, stay organized, and manage time effectively

Commitment to Excellence You are success-oriented and willing to take on multiple tasks

WHAT WE OFFER

Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan

Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance

Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement

Additional Information

About us :

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

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Customer Experience Specialist • Tulsa, OK, US