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Patient Access Specialist
Patient Access SpecialistShyft6 • Orlando, FL, US
Patient Access Specialist

Patient Access Specialist

Shyft6 • Orlando, FL, US
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Job Title

Provide accurate data entry and overflow customer service support for other teams. Responsibilities include creating accounts and cases, and updating account information received from medical billers.

Key Responsibilities

  • Perform high-accuracy data entry for accounts and cases.
  • Provide overflow customer service support to other teams as needed.
  • Update account information based on inputs from medical billers and internal requirements.

Requirements

  • Strong, accurate data entry skills.
  • Previous work experience in Specialty Pharmacy or Customer Service (preferred).
  • Professional-level computer skills, including Microsoft Office, email, web-based applications, and keyboarding.
  • Experience working with people in high-pressure, time-sensitive situations (phone or face-to-face) involving problem-solving, decision-making, sound judgment, and customer service skills.
  • This experience may come from a combination of work history and posthigh school education and does not need to be in a traditional customer service setting.
  • Strong ability to multi-task and manage time effectively.
  • Ability to function in a high-volume, fast-paced environment.
  • Dependable with a strong work ethic.
  • Ability to accept and implement feedback and coaching.

    • Preferred Experience

  • Working with databases / CRMs or tracking systems; Salesforce CRM experience preferred.
  • Experience in a healthcare / pharmaceutical environment.
  • Understanding of challenges associated with patients' medical conditions.
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    Patient Specialist • Orlando, FL, US