Temporary Learning Services Specialist

Overview

Temporary Learning Services Specialist role at TELUS Digital. This position is temporary with an anticipated length of up to 90 days, though this timeframe may be extended or reduced based on business needs.

The Learning Services Specialist plays a crucial role in overseeing and administering training programs to ensure high levels of performance in a growing call center. This role requires leadership, instructional design, and project management to develop and deliver effective training solutions that drive operational excellence and team member growth.

Responsibilities

• Oversee and administer various training programs, including new hire and recurrent training initiatives
• Design, organize, and present course materials ensuring all training programs run smoothly and effectively
• Work with Leadership team and clients to identify training needs and review training material and processes
• Schedule and coordinate multiple, simultaneous training sessions
• Mentor program / campaign trainers to develop effective classroom training skills
• Maintain current knowledge of product updates and process changes to ensure training relevance
• Schedule training classes and manage training calendar efficiently
• Participate in Human Resources and company committees
• Implement recommended improvements to training programs
• Participate in agent level selection processes
• Perform other duties as assigned, including taking front line customer calls on a set schedule each month
• Maintain training documentation and materials
• Track and report on training effectiveness metrics

Qualifications

Technical Skills

Communication & Presentation

Project Management & Organization

Professional Attributes

Leadership & Coaching

Preferred Experience

TELUS Values

Language

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer : TELUS Digital is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All employment decisions are based on qualifications, merits, competence and performance without regard to characteristics related to diversity.

J-18808-Ljbffr