DIRECTOR OF WECARE OPERATIONS

Director Of WeCare Operations

Under the direction of the Assistant Deputy Commissioner of Office of Rehabilitation Services (ORS), the Director of WeCare is responsible for overseeing the daily operations of the We-CARE Program. This includes directing the provision of services to over 25,000 clients at any given point in time by two primary contract agencies who utilize multiple subcontractors; managing CAS We-CARE staff; coordinating services among We-CARE contractors, CAS, and other areas of HRA; and developing and implementing new and enhanced operational processes and procedures along with enhanced automated systems to support these processes.

The Office of Customized Assistance Services (CAS) is recruiting for one (1) Administrative Director of Social Service NM-II to function as the Director of WeCare who will :

• Manage CAS' We-CARE Operations, providing administrative oversight of two regions led by direct report managers. Meet regularly with managers and staff to set goals, establish priorities; assign tasks; and monitor progress; Conduct regular site visits to vendor locations to observe operations, resolve issues in real time, and provide program support.
• Develop and implements quality assurance plan, ensures compliance with contracts, and align operations with HRA policy, OTDA directives, TANF requirements, and applicable State and Federal regulations.
• Interface and serves as primary liaison with the vendors and subcontractors serving clients in the assigned regions and provides technical assistance regarding HRA policies and procedures and operational expectations. Ensure client concerns are addressed and resolved in a timely and professional manner.
• Formulate and implements policies and procedures regarding the operation of the We-CARE Program, in order to strengthen and enhance the provision of comprehensive services This includes updating program policies and procedures as needed to align with DSS / HRA directives, State regulations, and emerging best practices.
• Collect and analyze data and prepare reports that will inform policy and enhance program operations.
• Interface regularly with DHS, FIA, HASA, Domestic Violence and substance Use program areas to inform them of We-CARE policies and procedures; coordinate services; and identify areas of mutual opportunity and outstanding issues.
• Ensure that appropriate training is provided to We-CARE contractors, subcontractors; We-CARE staff and other program areas.
• Salary Range : $68,213 - $125,133 Work Location : Various 4 World Trade Center 30th Floor, New York, NY Hours / Schedule : 9-5 flex ADMINISTRATIVE DIRECTOR OF SOC - 1005C

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.