Team Manager Practitioner - Austin, TX

Team Manager – Practitioner

Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. The positions are open to both internal and external candidates.

Team Manager – Practitioner Responsibilities

• Provide American Sign Language interpreting on VRS platform.
• Focus management objectives on interpreting operations.
• Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI).
• Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
• Supervise approximately 35 interpreting staff.
• Manage the performance reviews of interpreters.
• Approve the scheduling of all interpreters in all operational areas.
• Coordinate with HR and Recruiting to select and hire interpreters.
• Approve time and attendance, including leave, and for all interpreters as needed.
• Maintain relations with local community leaders.
• Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
• Provide direction to the interpreters for their care and well-being.
• Provide accurate reports on team performance, efficiencies, and quality.
• Maintain direct contact with the Regional Manager on all operations-specific issues.
• Assure the Interpreting Operations Team mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
• Partner with members of the department's support management team to accomplish department-wide initiatives
• Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company.

Team Manager - Practitioner Required Skills / Qualifications

Work environment

Employees may experience the following physical demands for extended periods of time.

Compensation

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

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