Coordinator CSR

We are looking for a dedicated and organized Customer Service Representative to join a fast-paced healthcare team in San Diego. This is a critical onsite role focused on managing provider schedules across multiple facilities, ensuring efficiency, and delivering exceptional patient communication. The ideal candidate thrives in a collaborative, supportive team environment.

Location : 100% Onsite at 5893 Copley Dr. San Diego, CA 92111

Schedule : Monday – Friday, 8 : 00 AM – 5 : 00 PM PST

Top Daily Responsibilities

This position is key to maintaining seamless operations for two hospital locations and one external facility . Your primary duties will include :

• Schedule Appointments : Expertly manage and coordinate appointments to ensure provider schedules are kept full at all times.
• Contact Members : Handle high volumes of incoming and outbound calls to schedule, confirm, and prepare members for appointments.
• Clean the Waitlist : Proactively manage and maintain the appointment waitlist to optimize scheduling efficiency.
• Administrative Support : Prepare and send confirmation emails, generate preparation letters for patients, and route clinical messages to the nursing team.

Required Qualifications & Skills

We encourage applicants with strong customer service backgrounds from any industry (including retail or recent college graduates with prior work experience) who are ready to transition into a demanding administrative healthcare setting.

Team Culture

You'll be joining a highly collaborative team where members are exceptionally helpful to one another. We are looking for someone with this same team-first mindset.