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Field Support Services – Technician

Field Support Services – Technician

Noblesoft TechnologiesSouth Burlington, VT, United States
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Role - Field Support Services Technician

Location South Burlington

JD

  • 3+ Years of experience in PC Hardware and Software configuration support
  • 1+ Years experience in Retails Field Support Operations Hardware Support
  • Troubleshooting experience with various PCs, Network Devices and Retail Stores equipment / devices located in Retail Stores, Offices, Distribution Centers and Data Centers
  • Ability to install , troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
  • Excellent customer service orientation and verbal communication skills
  • Analytical thinking and Problem-Solving ability
  • Any Retail Store Experience is and added Preferred advantage
  • Certifications

A+ Hardware (must)

  • CCNA (preferred)
  • Microsoft Certification such as MCP, MCSE, MCTS, etc. (anyone)
  • Tools

    • ServiceNow

  • MS Office O365
  • Various Retails Application and Tools
  • Windows OS
  • iPad, Tablets, Smart Phone
  • Willing to travel to various customer stores / location to meet ticket requirement
  • Valid Driving License with Good Driving History (No 'DUI' Record)
  • Experience with various Retails equipment, Devices, and diverse technical environments
  • Excellent customer service orientation and verbal communication skills
  • Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)
  • Ability to install and troubleshoot a wide range of Devices applications
  • Analytical thinking and problem-solving ability
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    Field Service Technician • South Burlington, VT, United States