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Program Director
Program DirectorIndependence Pet Group • Chicago, IL, US
Program Director

Program Director

Independence Pet Group • Chicago, IL, US
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Program Director Process & System Transformation

Independence Pet Holdings (IPH) is seeking a collaborative and results-oriented Program Director to support the Program Business Owner and Business Leader to lead a high-impact transformation initiative focused on optimizing business processes and modernizing core enterprise systems. This role is central to building a future-ready insurance platform and its supporting processes that enhances operational efficiency, scalability, and customer experience. The ideal candidate will drive cross-functional and business-wide alignment, manage complex program interdependencies, and ensure effective delivery of program goals.

Key Responsibilities :

  • Translate executive strategy into actionable program goals with clear milestones, KPIs, and measurable outcomes.
  • Establish and manage program governance structures, steering committees, and stakeholder engagement models.
  • Lead end-to-end program delivery across multiple workstreams, including platform migration, AI enablement, data strategy, and business process redesign.
  • Serve as a liaison between business and technology teams to ensure strategic alignment and shared understanding, advocating for business needs.
  • Manage vendor relationships including system integrators, AI vendors, cloud providers, and consulting firms (e.g., PwC).
  • Build and maintain strong relationships across the businesses, Technology, Finance, HR, and external partners.
  • Proactively identify risks, resolve issues, implement migration strategies, and escalate as required to keep the program on track.
  • Ensure adherence to regulatory requirements, data privacy standards, and ethical AI practices in partnership with Legal & Compliance, Data, and Tech.
  • Monitor and report on program performance, benefits realization, and post-implementation impact.
  • Develop executive-level reporting on program status, risks, and escalations.
  • Design and execute change management strategies to drive adoption, minimize disruption, and foster continuous improvement.

Qualifications :

  • Bachelor's degree required; MBA or equivalent advanced degree is a plus.
  • Minimum 10 years of experience in program management.
  • Proven success managing large-scale transformation programs ($50M+) with cross-functional complexity.
  • Strong ability to align technology initiatives with business strategy and regulatory frameworks.
  • Exceptional written and verbal communication skills.
  • Demonstrated problem-solving capabilities and proactive mindset.
  • High emotional intelligence (EQ), adaptability, and ability to thrive in high-pressure, fast-paced, fluid environments.
  • Strong interpersonal skills and ability to build trust and rapport with stakeholders at all levels.

    • Preferred Attributes :

  • Deep understanding of insurance operations and Policy Administration System (PAS) lifecycle.
  • Familiarity with modern PAS platforms (e.g., Guidewire, Duck Creek, Majesco).
  • Understanding of AI / ML applications in insurance (e.g., fraud detection, underwriting automation).
  • Experience with cloud-native architectures and data migration strategies.
  • Experience working in a global or multi-entity environment.
  • Certifications such as Six Sigma, Lean Six Sigma, PMP, PgMP, or equivalent are highly desirable.
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    Program Director • Chicago, IL, US

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