Technology Support Analyst

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A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose Of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care : We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education : We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research : We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

This position will report to the Hub Lead. This position provides service-oriented technical support and / or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems, and networks. Principal duties require substantial knowledge, technical aptitude, and analytical skills in diagnosing and resolving customer problems both over the phone and in person.

As an escalation point of contact for Technicians, they will participate in efforts to collaborate with School of Medicine IT colleagues and external technical support groups. Escalation to higher-level Technical Support Analyst / Specialist may also be necessary. Duties also include identifying technical trends and participating in technical projects. Candidate must have excellent customer service skills and work well independently and in a team environment.

Minimum Education And Experience Requirements

• Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role;
• Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role;
• Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
• Journey level required an additional one year of experience
• Advanced level required an additional two years of experience.

Required Qualifications, Competencies, And Experience

Candidate must have strong customer service skills, express a customer-centric attitude and work well in a team environment. Experience with Macintosh, Windows, mobile devices, and computer hardware is required. Candidate must be able to work independently, or with other SOM IT techs in the field.

The candidate must be able to demonstrate the ability to resolve both routine and non-routine problems using standard troubleshooting procedures and to communicate effectively with clients and coworkers. The candidate must also be able to mentor entry level technicians to assist them in developing their technical skills.

Preferred Qualifications, Competencies, And Experience

Equal Employment Opportunity

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

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