Senior Manager Ticket Operations - Future Opportunity

Senior Ticket Operations Lead

160over90 is looking for a sharp, strategic Senior Ticket Operations lead to oversee premium ticketing for the world's most iconic events including Super Bowl and FIFA World Cup VIP Hospitality programs. This role goes beyond fan ticketing it's about delivering seamless, high-touch experiences for partners, sponsors, and high-value guests. You'll own the full lifecycle of ticket operations, from upfront planning and premium inventory builds to day-of execution and post-event reporting, all while working closely with internal teams, global partners, and high-profile stakeholders.

Responsibilities :

• Serve as the primary point of contact for all VIP and hospitality ticketing workstream keeping clients informed on timelines, formats, delivery, and access
• Lead strategy for scaling, inventory allocation, tiered pricing, and financial settlement of premium ticket assets
• Manage end-to-end operations for VIP ticketing from initial planning to post-event reconciliation and reporting
• Lead event builds in collaboration with promoters, ticketing providers, and third-party partners focusing on premium inventory configuration, bundled hospitality experiences, and integrated access strategies tailored for VIP guests
• Oversee programming and updates within the primary ticketing platform, ensuring accurate and timely data across hospitality offerings
• Align ticketing strategy with overarching client package goals
• Build and maintain strong relationships with global partners including FIFA, the NFL, and hospitality providers
• Optimize backend tools and systems to support high-level service, detailed reporting, and operational efficiency
• Be the go-to for any ticket-related sales, service, or tech concerns tied to premium client experiences
• Lead real-time decision-making and troubleshooting when VIP access or ticketing issues arise
• Provide concierge-level support to key partners and clients, ensuring a white-glove experience at every touchpoint
• Coordinate rapid response to any on-site ticketing issues during event days, particularly those impacting VIP flows
• Work cross-functionally with internal teams finance, legal, guest services, analytics to ensure premium ticketing runs flawlessly
• Oversee access control strategy and communication around credentials, hardware, and secure entry for high-profile guests including planning timelines, system testing, and on-site implementation to ensure smooth, secure operation
• Communicate effectively with stakeholders on all access control hardware and software matters

Qualifications :

How we work :

WME Group is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Hiring Range Minimum : $60,406 annually

Hiring Range Maximum : $0 annually