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Operations Associate
Operations AssociateGearsupply • Cincinnati, OH, US
Operations Associate

Operations Associate

Gearsupply • Cincinnati, OH, US
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Job Description

Job Description

Description

At Gearsupply, we’re reshaping how the live-event industry buys and sells professional gear. From massive line arrays to cutting-edge LED walls, we handle the equipment behind unforgettable shows. As a fast-growing startup, we value creativity, hustle, and resourcefulness. We’re looking for someone who’s ready to roll up their sleeves and make an impact.

We are seeking a dynamic, detail-oriented Operations Associate who will work closely with the Director of Operations across a variety of tasks that keep the company running smoothly. This is a hybrid role : you’ll spend roughly 30% of your time on in-company IT responsibilities, and the remaining ~70% assisting the Director of Operations with key projects. It’s a unique opportunity to be part of a forward-thinking company and contribute meaningfully to our growth.

What You’ll Do

  • Assist the Director of Operations with diverse operational projects, ensuring timely completion and high-quality outcomes
  • Manage data : cleaning, importing / exporting, and manipulating data (especially in Excel) to generate actionable reports & insights
  • Support CRM operations (we use HubSpot) : developing reports, maintaining data quality; HubSpot certification is a plus
  • Assist in the selection, implementation, and management of new software / SaaS tools across the company
  • Coordinate with external developers to oversee creation of new software solutions that meet operational needs — and contribute hands-on to internal development when required (full-stack tasks using MongoDB, JavaScript / Node, and React)
  • Administer Microsoft 365 : manage user accounts, permissions, Single Sign-On (SSO) configurations
  • Handle IT onboarding and off-boarding for employees : ensure smooth transitions, asset assignment & recover
  • Provide frontline technical support for computers, phones, and other IT equipment; work to minimize disruption to daily operations

What We’re Looking For

  • Minimum 1 year of experience in a fast-paced office environment
  • Experience or demonstrable knowledge of full-stack development using MongoDB, JavaScript (Node.js), and React — able to contribute to small internal projects, write / understand APIs, and help coordinate technical work with external devs
  • Strong Excel skills : comfortable with data types, imports / exports, pivot tables / reports
  • Excellent organizational skills and strong attention to detail
  • Excellent problem-solving and communication skills
  • Proficiency in Microsoft 365 administration
  • Knowledge of Single Sign-On (SSO) solutions
  • Familiarity with VoIP systems
  • Strong skills managing IT assets (laptops, phones, peripherals)
  • Expertise supporting Apple / Mac systems
  • Ability to thrive in a dynamic, fast-paced environment and manage multiple tasks / projects simultaneously.
  • Bonus : experience with RESTful APIs, basic CI / CD or deployment experience (Docker, Git), and prior experience integrating CRMs (HubSpot) with internal applications.

    • What We Offer

  • Competitive Pay : $45,000 – $60,000 base salary with multiple promotion paths and performance-based raises.
  • Health Insurance : Comprehensive coverage with multiple plan options.
  • Generous Time Off : 15 days of PTO + 15–20 company-recognized holidays.
  • Career Growth : Opportunities to grow as the company expands.
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    Operation Associate • Cincinnati, OH, US