MANAGER, GLOBAL DEMAND PLANNER

Job Description

Job Description

Purpose :

The Manager, Global Demand to oversee the forecasting of future product demand across global markets, analyze market trends and sales data, lead cross-functional teams to balance supply with demand, optimize inventory levels, and drive overall supply chain efficiency and business growth by ensuring the right products are in the right place at the right time. They manage a team of demand forecasters and analysts, develop strategic forecasting models, and collaborate with sales, marketing, operations, and other departments to align plans and achieve business objectives.

Essential Duties and Responsibilities :

• Develop, own, and maintain the global demand forecast across multiple regions and product categories.
• Drive S&OP demand review processes, aligning Sales, Operations, and Finance on a single demand plan.
• Manage demand planning across MTO and VMI supply chain models, ensuring appropriate inventory levels and supply continuity.
• Apply predictive analytics, statistical models, and market intelligence to improve forecast accuracy.
• Partner with Sales, Product Management, and Supply Chain teams to incorporate new product introductions and market trends into forecasts.
• Identify gaps and risks in demand vs. supply, escalating mitigation strategies to leadership.
• Collaborate with supply planning and client teams in Asia-Pacific, Europe and the United States.
• Delivery demand-related KPIs (Forecast Accuracy, Service Levels, Working Capital).
• Support digital transformation initiatives, leveraging SAP and advanced planning tools for automation and continuous improvement.
• Provide scenario planning, sensitivity analysis, and “what-if” modeling to guide executive decision-making.
• Strategic Leadership : Developing and implementing global client service strategies to enhance customer satisfaction and loyalty.
• Team Management : Overseeing, training, and mentoring a team of client service professionals, ensuring they meet performance standards.
• Client Relationship Management : Serving as the primary point of contact for clients, identifying needs, resolving issues, and maintaining strong relationships.
• Cross Functional Collaboration : Working with internal international teams, production, marketing and sales to align service delivery with client expectations.
• Process Improvement : Monitoring client feedback, analyzing service performance, and implementing improvements to processes and procedures.
• Other duties as required.

Leadership Skills :

Communication Skills :

Analytical & Problem-Solving Skills :

Technical Skills :

Proficiency with CRM software and collaboration tools (like Slack, Microsoft Teams).

Education & Qualifications :

Physical Demands :