Operations Manager

Job Description

Job Description

Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website : http : / / pattern.com /

Essential Duties and Responsibilities

• Oversee shift management and their teams of 250 workers total; oversee management staff of 4-5
• Assist in operations by working with General Manager, Assistant General Manager, and Operations Manager on other shift
• Pre-shift meeting with management team to plan for shift
• Responsible for ensuring that shift meets production goals and direct / indirect labor targets
• Send out shift report showing how the shift was executed along with details communicating why the team was able / not able to achieve its goal
• Provide guidance and support to supervisors with respect to personnel, quality, and safety
• Resolve employee relations matters and conflicts working with HR to develop sustainable solutions
• Daily meetings with team as well as direct reports to ensure changes, policies, and procedure updates are communicated
• Facilitate open communication between 1st and 3rd shift and between departments on shift to ensure teamwork to achieve common goal
• Promote a positive work environment through excellent verbal communication, listening, and promoting company standards
• Create and implement a daily shift planner to ensure maximum efficiency and proper coverage for all departments
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve process quality
• Coordinate distribution activities to obtain optimum utilization of human resources, warehouse management system and equipment
• Help contributors understand and connect to our vision, mission, strategy and business priorities
• Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
• Overtime during peak periods

Qualifications

Physical Demands

Benefits

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.