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Associate Director, Customer Operations (Stuart)
Associate Director, Customer Operations (Stuart)Creative Circle • Stuart, FL, US
Associate Director, Customer Operations (Stuart)

Associate Director, Customer Operations (Stuart)

Creative Circle • Stuart, FL, US
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Associate Director, Customer Operations

  • Relocation Assistance Available

Job Type : Full-Time

On-Site Requirements : Mon-Thurs on-site with Friday remote

Salary Range : $125-$175K

Focus of Role : Standing up a new call center & handling operations

Relocation Assistance Available

Job Description :

Our client, a growing leader in medical technology and home care solutions, is seeking a Full-Time Associate Director, Customer Operations to lead their customer service call center in Stuart, Florida. This is an exciting opportunity to join a dynamic business unit that manufactures consumer medical products and services them through a dedicated distribution subsidiary. The team engages with a wide range of stakeholders-from patients and clinicians to B2B2C partners-leveraging omni-channel strategies to drive engagement, conversion, and retention.

Key Responsibilities

  • Lead and manage the customer service team, ensuring high-quality service delivery.
  • Drive departmental goals, KPIs, and marketing initiatives aligned with business objectives.
  • Develop and implement call center policies, procedures, and operational plans.
  • Oversee daily operations, monitor performance, and ensure timely task completion.
  • Recruit, mentor, and develop a high-performing team.
  • Collaborate with internal stakeholders to identify process improvements and best practices.
  • Report on sales targets, customer engagement metrics, and operational performance.
  • Support new product placements and selling agreements with strategic execution.

    • Qualifications

  • 8+ years of experience in customer service or call center operations within a regulated industry (healthcare, banking, fintech, etc.).
  • 5+ years in a supervisory or leadership role.
  • Strong understanding of compliance standards in healthcare or similar sectors.
  • Proficiency in Excel, Tableau, Power BI for analytics and reporting.
  • Experience with Salesforce or comparable CRM and billing platforms.
  • Skilled in Microsoft Office Suite.
  • Bilingual Spanish (written and spoken) is a strong plus.

    • This is a hybrid role with on-site work required Monday through Thursday. If you're a strategic leader with a passion for customer experience and operational excellence, we encourage you to apply!

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    Associate Director • Stuart, FL, US

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