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Service Dispatcher
Service DispatcherHunter Recruitment Advisors • Westminster, MD, US
Service Dispatcher

Service Dispatcher

Hunter Recruitment Advisors • Westminster, MD, US
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Job Description

Job Description

At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.

We're hiring a Service Dispatcher!

Pay : $20 / hr+ range

Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you!

You also enjoy excellent benefits , including :

  • Insurance Options
  • PTO + (9) Paid Holidays
  • Family-Owned & Operated
  • Work-Life Balance
  • Weekly Breakfast Meetings
  • Fun Team Events
  • Ongoing Support & Development

ABOUT THIS JOB

As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.

Dispatching & Scheduling

  • Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
  • Monitor job progress in real time, adjusting schedules for emergencies or delays.
  • Optimize routes to reduce travel time and maximize billable hours.
  • Communicate schedule changes to technicians promptly.

    • Customer Service & Phone Support

  • Answer incoming calls as needed, providing courteous and professional service.
  • Schedule appointments, gather job details, and confirm customer information.
  • Handle customer inquiries, concerns, and follow-up calls.
  • Enter customer data and job notes accurately into the CRM system.

    • Administrative Duties

  • Track technician availability
  • Ensure work orders are complete and properly documented.
  • Assist in preparing daily and weekly technician performance reports.
  • Coordinate with warehouse or purchasing for parts and materials as needed

    • Skills & Qualifications

  • Strong multitasking and organizational skills.
  • Excellent verbal communication and active listening.
  • Proficiency with CSM system
  • Knowledge of basic electrical and HVAC terminology.
  • Ability to handle high call volume while maintaining accuracy

    • Performance Metrics

  • Average dispatch-to-arrival time.
  • Technician productivity and utilization rate.
  • Customer satisfaction scores (post-service surveys).
  • First-call resolution rate for phone inquiries.

    • Requirements

  • High School Diploma / GED is required, some college preferred.
  • Experience working with a skilled trades and / or home services related company preferred but not required.
  • Excellent organizational skills, self-starter and reliable.
  • High level of accuracy and attention to detail.
  • Exceptional verbal and written communication skills.
  • Courteous, professional manner, and strong customer service skills.
  • Strong computer literacy and typing skills.
  • Excellent multitasking and follow-up skills.
  • Able to work both independently and as part of a team.
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