General Manager
Responsible for generating profits while maintaining operational and guest service standards.
Essential Functions
- Develop, administer, and control the hotel revenue and expense budgets.
- Analyze Profit and Loss and General Ledger statements.
- Review and approve the hotel payroll.
- Authorize direct bill accounts and monitor the administration of accounts receivable.
- Provide direction, input, and approve the hotel marketing plan.
- Review guestroom inventory management to ensure maximization of guestroom / suite revenue.
- Ensure proper selection, training, counseling, and motivation of hourly employees. Hire, train, and motivate management employees.
- Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
- Monitor results of guest comment cards. Take appropriate corrective actions.
- Respond and follow up on all written guest complaints.
- Maintain an active and visible position in the hotel.
- Develop and maintain rapport with competitor hotels, the Visitors Bureau, Chamber of Commerce, etc.
- Conduct regular sales and staff meetings.
- Ensure responsibilities and goals of managers are adhered to.
- Ensure guest service in all areas meets hotel standards.
- Approve of employee schedules.
- Responsible for a safe working environment to reduce the risk of injury and accidents to employees and guests.
- Ensure accident reports are promptly completed in the event of employee or guest injury.
- Audit to ensure guestrooms, public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness standards.
- Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience :
Previous hotel supervisory experience.Skills and Abilities :
Ability to communicate clearly and respond promptly.Ability to maintain a calm demeanor in a fast-paced environment.Ability to handle any emergency.