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General Manager

General Manager

DHS BrandAlexandria, VA, US
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General Manager

Responsible for generating profits while maintaining operational and guest service standards.

Essential Functions

  • Develop, administer, and control the hotel revenue and expense budgets.
  • Analyze Profit and Loss and General Ledger statements.
  • Review and approve the hotel payroll.
  • Authorize direct bill accounts and monitor the administration of accounts receivable.
  • Provide direction, input, and approve the hotel marketing plan.
  • Review guestroom inventory management to ensure maximization of guestroom / suite revenue.
  • Ensure proper selection, training, counseling, and motivation of hourly employees. Hire, train, and motivate management employees.
  • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
  • Monitor results of guest comment cards. Take appropriate corrective actions.
  • Respond and follow up on all written guest complaints.
  • Maintain an active and visible position in the hotel.
  • Develop and maintain rapport with competitor hotels, the Visitors Bureau, Chamber of Commerce, etc.
  • Conduct regular sales and staff meetings.
  • Ensure responsibilities and goals of managers are adhered to.
  • Ensure guest service in all areas meets hotel standards.
  • Approve of employee schedules.
  • Responsible for a safe working environment to reduce the risk of injury and accidents to employees and guests.
  • Ensure accident reports are promptly completed in the event of employee or guest injury.
  • Audit to ensure guestrooms, public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness standards.
  • Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience :

  • Previous hotel supervisory experience.
  • Skills and Abilities :

  • Ability to communicate clearly and respond promptly.
  • Ability to maintain a calm demeanor in a fast-paced environment.
  • Ability to handle any emergency.
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