Contact Center Specialist I

Contact Center Specialist I

This position will be located at the Meridian E. Broadway Branch.

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.

Child Care Assistance Program for eligible dependent(s).

Exercise reimbursement program for employees.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

We help people and their money work better together! The role of the Contact Center Specialist I helps us fulfill our mission through inbound calls assisting with financial questions. Our core values are People First-Always, Seek Greatness, Commitment to Community and Celebrate Success! This role is primarily on phone system all day to assist our client base during hours of operation. They will respond to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.

Essential Duties and Responsibilities :

• Supports daily incoming calls in a flexible work environment.
• Supports both internal and external client interactions for general inquiries as well as complex financial transactions.
• Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
• Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
• Provides general maintenance of financial accounts ensuring attention to detail.
• Ensures adherence to department standards.
• Completes all required annual and compliance training.
• Supports new hire training as a mentor to new team members.
• Participates in group huddles and provides feedback when additional support materials are necessary.
• May help in ASK queue as assigned.

Qualifications :

Education and / or Experience :

Physical Demands and Working Environment :