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Business License Support Specialist (Temporary - 4 Months)
Business License Support Specialist (Temporary - 4 Months)City of Florence • Florence, OR, US
Business License Support Specialist (Temporary - 4 Months)

Business License Support Specialist (Temporary - 4 Months)

City of Florence • Florence, OR, US
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Overview :

  • We’re seeking a friendly and proactive Business License Support Specialist to assist with our business license renewal program during a 4-month project.
  • This role is essential in helping customers navigate the renewal process using our NetAssets software and ensuring timely compliance.

Key Responsibilities :

  • Guide customers through the business license renewal process in person, over the phone, and via email.
  • Make outbound calls to businesses to explain renewal requirements and encourage timely action.
  • Follow up with past-due accounts to secure payment and resolve outstanding issues.
  • Document interactions and track progress using internal systems.
  • Provide clear, courteous, and solution-oriented support to all customers.

    • Basic Qualifications :

  • Prior experience in customer service; collections experience is a strong plus.
  • Excellent verbal and written communication skills.
  • Comfortable handling phone calls and in-person interactions with professionalism and empathy.
  • Ability to learn and use NetAssets software (training provided).
  • Strong organizational skills and attention to detail.
  • Additionally, there may be a need to have this position provide coverages for breaks or other administrative finance support as needed.

    • Location :

  • Onsite Schedule : 32-40 hours per week Pay : $17.93 / hr.   Powered by JazzHR
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    Temporary Specialist • Florence, OR, US

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