Talent.com
serp_jobs.error_messages.no_longer_accepting
Platform Support Analyst

Platform Support Analyst

Fusion HCRDraper, Utah, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Fusion HCR is hiring! Platform Support Analyst contact onsite in Draper Utah!

The Platform Support Analyst is responsible for troubleshooting and providing support with various applications and services within the business. This role addresses operational issues and tasks and serves as an escalation point for complex IT-related issues requiring additional in-depth troubleshooting research and resolution.

Essential Job Functions

  • Monitor and provide advanced troubleshooting and metrics to employees including but not limited to access issues system complications roles and permissions and post-deployment impacts. Collaborate with IT and internal business partners to outline clear and consistent resolution updates.
  • Research and analyze customer feedback through SQL metrics. Identify pain points and areas for improvement in the user experience. Partner with the Product Team to report and outline ticket patterns for analysis support and resolution.
  • Document procedures and resolutions for low to moderately complex issues for remediation by various IT teams.
  • Acknowledge outline progress updates and effectively communicate status updates regarding ticket management with business and IT partners. Report bugs on frequent issues escalating through appropriate paths to ensure prompt resolution.
  • Answer inbound phone calls and provide remote support and account assistance for company employees when required.
  • Follow organizational systems programs training policies and procedures ensuring compliance with relevant legal mandates.
  • Actively support the safety program and adhere to the Injury and Illness Prevention Program (I2P2).
  • Carry out responsibilities in an honest ethical and professional manner.
  • Handle other duties as delegated by supervisor / management.

Minimum Qualifications

  • Bachelors degree in information technology data analytics or a related field or an equivalent combination of education and experience required.
  • Minimum two (2) years of IT experience preferred.
  • Intermediate experience with data analysis tools / software (Excel SQL Tableau).
  • Experience in the tech or software industry preferred.
  • Familiarity with Agile development methodologies preferred.

    • Knowledge / Skills / Abilities :

  • Strong analytical problem-solving and critical thinking skills.
  • Excellent written and verbal communication abilities.
  • Strong documentation skills (including process flows / screenshots).
  • Knowledge of statistical analysis and data visualization.
  • Ability to collaborate in a team environment.
  • Understanding of market research methodologies and SQL data analysis.
  • Familiarity with product lifecycle and development stages.
  • Knowledge of industry trends customer behavior and feedback collection.
  • Project management and multitasking skills.
  • High attention to detail accuracy and adaptability to changing priorities.
  • Customer-focused mindset.

    • Required Experience :

    IC

    Key Skills

    IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    serp_jobs.job_alerts.create_a_job

    Support Analyst • Draper, Utah, USA

    Job_description.internal_linking.related_jobs
    Board Certified Behavior Analyst (BCBA)

    Board Certified Behavior Analyst (BCBA)

    Above and Beyond TherapyLayton, Utah, United States, 84040
    serp_jobs.job_card.full_time +1
    Above and Beyond Therapy is looking for exceptional.Board Certified Behavior Analysts (BCBAs).We invest in the delivery of outstanding quality care by designing an environment where all employees c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Systems Analyst III, Operations

    Business Systems Analyst III, Operations

    AmTrust FinancialSouth Jordan, Utah, United States
    serp_jobs.job_card.full_time
    Business Systems Analyst III, Operations.US-OH-Cleveland | US-TX-Dallas | US-UT-South Jordan.The Business Analyst is a part of the Product Management / Execution group that supports outlining and imp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Data Architect

    Data Architect

    Tential SolutionsSalt Lake City, UT, United States
    serp_jobs.job_card.full_time
    We are seeking a Solution Architect to support a client’s delivery platform and AI integration initiatives.This role will own architectural outcomes across enterprise data platforms, providing hand...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Solution Architect

    Solution Architect

    TradeJobsWorkForce84075 Syracuse, UT, US
    serp_jobs.job_card.full_time
    Solution Architect Job Duties : Responsible for assisting in the establishment of an IT Architect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sofware Engineer

    Sofware Engineer

    TradeJobsWorkForce84045 Saratoga Springs, UT, US
    serp_jobs.job_card.full_time
    Analyze, design and develop tests and test-automation suites.Design, create and develop a processing platform using various configuration management technologies. Test software development methodolo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Digital Network Exploitation Analyst (Utah)

    Digital Network Exploitation Analyst (Utah)

    Prime Time Consulting, L.L.CBluffdale, Utah, United States, 84065
    serp_jobs.job_card.full_time
    Prime Time Consulting provides clients with expert intelligence analysis services.Our clients include defense contractors, industrial and service corporations, and departments and agencies of the U...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Analyst

    Business Analyst

    KēSTA I.T.Midvale, UT, US
    serp_jobs.job_card.full_time +1
    Come Build, Disrupt and Thrive! .Business Analyst with UAT experience.Business Analyst, System Validation.We're looking for a highly skilled and analytical.This key role involves a n...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    BSA Compliance Analyst

    BSA Compliance Analyst

    Capital Community BankPleasant Grove, UT, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The BSA Compliance Analyst will be responsible for ensuring the organization's adherence to the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations. This position is suited for a deta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    PayPal Fraud Analyst

    PayPal Fraud Analyst

    TradeJobsWorkforce84045 Saratoga Springs, UT, US
    serp_jobs.job_card.full_time
    Be part of our success story as a PayPal Fraud Analyst to review transactions and identify suspicious activity.Work with your team to maintain efficiency and high standards.Stay adaptable to changi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Target Digital Network Analyst (Utah)

    Target Digital Network Analyst (Utah)

    Prime Time Consulting, L.L.CBluffdale, Utah, United States, 84065
    serp_jobs.job_card.full_time
    Prime Time Consulting provides clients with expert intelligence analysis services.Our clients include defense contractors, industrial and service corporations, and departments and agencies of the U...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Power Platform Solutions Architect

    Power Platform Solutions Architect

    MISC. RecruitingSalt Lake City, UT, United States
    serp_jobs.job_card.full_time
    Power Platform Solutions Architect – Navy Logistics.Remote in the National Capital Region (NCR).We are seeking a highly skilled Software & Power Platform Solutions Architect to lead the design, int...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Solutions Architect

    Solutions Architect

    WoflowSalt Lake City, UT, United States
    serp_jobs.job_card.full_time
    Join us in our mission to structure the world's unstructured data.With a HQ in San Francisco and an incredible team working remotely around the world, we're comprised of karaoke singers, rock climb...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Salesforce Business Analyst III

    Salesforce Business Analyst III

    bioMerieux Inc.Salt Lake City, Utah, United States
    serp_jobs.job_card.full_time
    Business Analyst III will partner with the IS Project Management team to identify, plan, implement, test, and maintain the Salesforce. The Business Analyst III will participate in and may lead desig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Board Certified Behavioral Analyst (BCBA)

    Board Certified Behavioral Analyst (BCBA)

    Carelinks ABALehi, UT, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Carelinks ABA is seeking compassionate and driven Board Certified Behavior Analysts (BCBAs) to join our growing team.In this role, you'll be instrumental in providing high-quality, individualized A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Senior Platform Engineer

    Senior Platform Engineer

    JobNimbusLehi, UT, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are obsessed with the hero's journey at JobNimbus.Every person has a hero's journey—Hermione Granger, James T.Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU!.This is our &...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Support Analyst I

    IT Support Analyst I

    Bullfrog SpasHerriman, UT, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Bullfrog Spas is the fastest growing manufacturer of premium hot tubs in the world and one of Utah's premier brands.Our mission is simple : create peaceful lives. This mission is delivered to our cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Digital Network Exploitation Analyst Level 3

    Digital Network Exploitation Analyst Level 3

    IntelliGenesisSaratoga Springs, UT, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    US Citizens Only TS / SCI Clearance and Polygraph required Minimum of eight (8) years of experience and a Bachelor’s degree. or Four (4) years of relevant experience and a Doctor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cloud IAM Solutions Architect

    Cloud IAM Solutions Architect

    Public Consulting GroupSalt Lake City, UT, United States
    serp_jobs.job_card.full_time
    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve li...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Global Compensation Analyst

    Global Compensation Analyst

    Chess.comOrem, Utah, United States, 84057
    serp_jobs.job_card.full_time
    We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community.We are here to support 200M+ chess players worldwide with the best possible product, cont...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Application Specialist | BisTrack

    Technical Application Specialist | BisTrack

    EpicorLehi, Utah, United States
    serp_jobs.job_card.permanent
    Transform your technical expertise into impactful solutions! As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware.You wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30