Strategic Client Relationship Manager - Remote

Strategic Client Relationship Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

The Strategic Client Relationship Manager is the executive point of contact for a key strategic Payer client. The strategic client relationship manager is charged with developing and executing on strategic plans to achieve retention and growth in delivering Payer solutions to our customers. The strategic client relationship manager is accountable for the profitable growth and deployment of the overall OF Payer portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the strategic client relationship manager will work with the Optum Enterprise CE to align on customer plans and priorities. The strategic client relationship manager is accountable for driving growth within the account as it contributes to OF Commercial Market P&Ls. You will coordinate with the sales team, operations, product, and technology teams, as well as any other groups required to deliver upon our growth and innovation objectives.

Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the customer, the ability to scale the business, and drive growth by collaborating with the various organizations that touch your clients. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives. This role requires an individual who understands how to get things done at Optum Financial through influence by leveraging extensive interpersonal and collaboration skills. The strategic client relationship manager will have solid critical thinking skills, demonstrated success in driving account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written). You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Build, nurture and grow intimate, consultative relationships with key Payer clients to understand the client's strategy and business needs.
• Lead team members across the organization to develop approaches that increase the value we provide and increase the impact Optum Financial has on the client's business.
• Create value story consistent with the client strategy. Work with sales to present the value of Optum Financial solutions to various levels within the client.
• Ensure service and delivery commitments to client are met. Coordinating and influencing service delivery and effective operational interface between clients and Optum Financial teams related to Payer solutions.
• Negotiates renewals, contractual agreements, statements of work, and performance guarantees Serve as liaison with contracting / legal / finance.
• Ensure the realization of expected client savings and Optum Financial revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales.
• Develop and present reporting of savings achievements, opportunities, and service level agreements.
• Enter timely updates to the appropriate client tracking mechanism, including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.
• Operate with a sense of urgency to focus the organization on maximizing the client experience. Acts quickly to seize opportunities for innovation and new ways to benefit clients.
• Work effectively in a matrix environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environment.
• Ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies.
• Influence external customers at the VP & C-Suite level as a trusted executive partner.
• Foster a success-oriented, accountable environment within the company.

Required Qualifications

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.