Provider Customer Service Representative

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

Serve as the advocate for providers by resolving issues efficiently and demonstrating accountability

Provide support through multiple channels, including calls and chats, while addressing provider needs

Collaborate with internal partners to ensure timely resolution of issues and promote self-service digital tools

Required Qualifications

High School Diploma / GED or equivalent work experience

Must be 18 years of age or older

1+ years of customer service experience with a focus on analyzing and solving concerns

Experience with computers and the ability to navigate complex systems

Ability to work full-time, including flexibility for occasional overtime, during specified business hours