Patient Reception Rep - FT - Day - Primary Care Bordentown

Medical Office Receptionist

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Minimum Pay : $17.00

Essential Functions

• Answer telephones handling multiple phone lines. Route patient calls to appropriate area / individual.
• Schedule and cancel appointments; Schedule patients for outpatient tests and surgeries.
• Prepare for day, reviews eligibility and phone reports, prepares new patient charts and / or paperwork at patient presentation.
• Greet patients and visitors Informs patient of privacy policies and procedures; Informs patients of delays in physician schedules.
• Perform registration to ensure demographic and insurance information is accurate and complete. Comply with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
• Obtain copies of insurance cards, driver's license, authorizations, and referrals; enters into system.
• Collect co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out.
• Refer patients to Central Billing Office staff regarding past due balances, questions and / or resolution.
• Review and comply with patient account notes and appointment Notes in system.
• Confirm charges / approves claim creations in system at Check-Out; Validates and submits claims for real time adjudication; Work "Day End Review" report and designated Tier-based HOLD Claim Worklists on a daily basis.
• Schedule follow-up appointments, creates appointment ticklers in system, and works associated Worklists / boxes relative to both based on assignment.
• Complete referrals and pre-authorizations as required.
• Create a Time of Service batch and links it to a deposit batch daily; Reconciles, balances, and closes each batch / drawer at end of day; Turns over batches to designated resource daily.
• Perform clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics.
• Perform other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed

Minimum Requirements

Physical Demands and Work Environment

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and / or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and / or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.