Customer Service Representative

Customer Service Representative

In our Motorcycle customer call center, our Customer Service Representatives provide quality customer service to insureds and customers. In this role, you will resolve service problems in a contact center environment via multiple channels including phone, email, and chat with a focus on quality and timely resolution. Under close supervision, you will follow standard processes and procedures on assignments of basic to moderate complexity. You may refer inquiries beyond your level of knowledge or authority to more experienced representatives or published material.

This position will be located at our El Paso, TX or Stevens Point, WI office locations under a hybrid work model. Based on qualifications and experience, this role can be filled as a Customer Service Representative I, Customer Service Representative II, or Customer Service Representative Senior.

What You'll Do

As a Customer Service Representative, you'll work within our Motorcycle customer call center to provide outstanding customer service by responding to inbound calls.

Additionally, you'll :

• Handle a high volume of phone calls from customers
• Perform pre-underwriting screening
• Verify coverage, evaluate submitted bills, and authorize payments
• Advise customers of billing policies and procedures and process policy changes
• Resolve customer inquiries and maintain customer relations
• Complete administrative tasks and input customer information into databases for documentation

What It Takes

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Casey Van Der Geest

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.