Quality Manager

Quality Manager

POSITION SUMMARY

The jobholder is responsible for the implementation, management and improvement of the quality management system at BMZ USA. They must sustain processes for continual improvement, develop methods for preventing failures in the manufacturing process and take a leadership role in problem solving processes for cross functional teams.

The job holder is responsible for managing and processing all supplier and customer complaints at BMZ USA. They will be the primary point of contact for quality related issues. This includes, but is not limited to introducing, coordinating and monitoring of corrective actions. The Jobholder also has to manage the service activities and report the Quality KPIs to management.

ESSENTIAL FUNCTIONS

Build strong, working relationships with major stakeholders, such as customers, suppliers and in-house development teams, to ensure complete and transparent communication and support

Manage BMZ USA’s Quality Management System (QMS) and ensure compliance with all relevant certifications (i.e. ISO 9001)

Create, analyze and evaluate quality concepts depending on customer requirements, supplier expertise and ensure quality standards are met within the new product development process

Execute sampling with application of QM techniques, APQP with FMEA, Control plan

Execute / moderate FMEA’s including tracking measures and presentation to the customer

Create and evaluate control plans in the sample and series phase

Create specifications for parts sampling from suppliers

Counter measure of samples (e.g. PPAP Sample, FAI Sample)

Assist with new product introduction, including representing the customer, supporting and managing pre-production trial runs and first off sample approvals

Promote the use for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis

Coordinate and report quality or improvement projects, including leading quality meetings

Process complaints through the use of advanced quality concepts, such as 8D methodology, seven tools of Ishikawa and the 5 Why process

Investigate faults and determine extent of potential recall

Report findings to the customer (root causes, containment measures and corrective actions)

Evaluate the root cause of a complaint and ensure continuous improvements are created and completed.

Manage, create, and coordinate customer and supplier PPM (Parts per Million), cost recovery and key performance indicator (KPI`s)

Maintain records to oversee the recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented

Perform training of quality related topics

Other duties as assigned by the Director of Operations

ESSENTIAL SKILLS AND EXPERIENCE

Bachelor’s degree in a Quality or Engineering field or 4+ years of related experience in a manufacturing environment, or equivalent combination of education and experience.

Must be fluent in English and able to communicate with others effectively.

Must be proficient with Microsoft Office products.

Experience dealing with customers and suppliers (internal and external)

Knowledge of quality systems including APQP, PPAP, FMEA, Control plan, and ISO 9001

Understanding of engineering drawings and manufacturing processes

Problem solving and teamwork skills in a diverse and dynamic environment

Planning and prioritizing activities

Good communication and interpersonal skills

Self-supervising within the guidance and expectations of divisional management

Ability to present data effectively

Understanding of cost and financial impacts

Good understanding of customer expectations and deliverables with an awareness of the impact of failure / cost of poor quality

VALUED BUT NOT REQUIRED SKILLS AND EXPERIENCE

Bilingual (German)

Experience with FaroArm (coordinate measuring machine / 3D measurement)

Experience with QuickBooks

Previous experience in a high volume manufacturing environment, preferably automotive

Experience with Lithium-Ion batteries

Knowledge of the IATF16949

Understanding of Health and Safety practices

Commercial and financial awareness

REPORTING TO THIS POSITION

Quality Engineer

Quality Inspector

BENEFITS : 401(k)

Dental Insurance

Health Insurance

Health savings account

Vision Insurance

Variety of supplemental insurance

Life insurance paid by the employer

Flexible schedule

Paid time off

Referral program

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, fingers, handle, or grasp; reach with hands and arms; stoop, kneel, crouch or crawl; and talk and hear. Vision abilities required. The employee may be required to occasionally lift and / or move up to 50 pounds.

Working hours are 8 : 00 am to 5 : 00 pm EST., Monday through Friday; occasional overtime and weekend hours may be required. The noise levels in some manufacturing facilities frequently may exceed the normal dBA. Work conditions may include elevated noise levels requiring hearing protection. While performing the duties of this job, the employee may be exposed to some mechanical parts, fumes or airborne particles, and risk of electrical shock.

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