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Technical Services Specialist
Technical Services SpecialistZipRecruiter • New York, NY, US
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Technical Services Specialist

Technical Services Specialist

ZipRecruiter • New York, NY, US
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Overview

This position is fully on-site. We have an immediate opening for a talented and motivated individual to serve as a customer IT Specialist. You will receive extensive and ongoing training in the field of electronic security systems. This is an ideal position for someone looking to start their career or advance with a stable, well-respected and established company.

Responsibilities

  • Troubleshoot hardware and IP communication issues for clients' systems, including DVR / NVR, Access Control Systems and Electronic Security Systems.
  • Handle inbound calls to the department and assist clients as needed.
  • Coordinate with client IT personnel to troubleshoot issues including IP Filtering, VPN Tunneling and Port Forwarding.
  • Bench testing and repair of devices and equipment.
  • Ensure accurate data entry of all activity.

Requirements

Technical Qualifications

  • 2-year college degree or equivalent experience required; 4-year degree in a related field preferred.
  • Industry standard certifications a plus : CompTIA Network+, A+, and / or Security+; Cisco.
  • Experience with Windows and Linux operating systems.
  • Thorough understanding of and hands-on experience with PC hardware and IP network communications.
  • Knowledge of security systems, digital video recording and closed-circuit television systems is a plus but not required.
  • Customer Service Qualifications

  • Strong written and verbal communication skills with the ability to deliver clear and concise training and direction to clients.
  • Positive attitude, strong work ethic, and desire to learn and be trained.
  • Flexible and adaptable to thrive in a fast-paced, team-oriented environment.
  • Attention to detail and high level of accuracy.
  • Must be presentable and professionally dressed.
  • Physical Requirements

    Ability to lift 50 lbs. and climb a ladder.

    About DGA Security

    DGA Security is a high-growth security technology company. Many of the world's iconic brands trust DGA's suite of security and monitoring services to protect their businesses, real estate, and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that leverages today's evolving technologies to achieve continued aggressive growth.

    What's in it for you

  • Competitive compensation and excellent comprehensive benefits package
  • Chance to work with an extremely experienced and talented team
  • Company outings, catered lunches, team-building events and much more
  • Excellent location in Midtown-Manhattan
  • Benefits and Perks

  • Excellent comprehensive insurance coverage
  • 401(k) Retirement Savings Plan & Employer Match
  • Access to corporate discounts
  • Commuter Benefits
  • Company-paid life insurance
  • And much more…
  • DGA is an Equal Opportunity Employer. We believe that embracing innovation is a core value and a responsibility. We are committed to building an inclusive and diverse workplace where everyone—regardless of race, color, religion, sex, national origin, disability, age, or any other characteristic—feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where everyone's voice is heard and appreciated.

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    Technical Specialist • New York, NY, US