Customer Service Representative I

Description

Department : Customer Service

Location :  Remote

Shift :  Monday - Friday, 8 : 00 am - 5 : 00 pm (PST)

Wage : Base wage of $22.93 / Hr.

Company Overview : At Bob’s Red Mill, we inspire joy with wholesome foods. Since 1978, we have been leading the natural foods industry by providing our customers with good food that makes them feel great. Wholesome means ensuring our food is of the highest quality, empowering and supporting our diverse group of employee owners, respecting our planet, and bettering our communities. We believe that joy is for everyone.

Position Overview : The Customer Service Representative I is responsible for providing support to customers by answering product-related inquiries, resolving issues, and guiding them on where to find our products. This support will be delivered through phone calls, emails, and letters.

Key Responsibilities

Essential Job Functions :

• Responds to product knowledge questions and customer complaints and concerns.
• Managing incoming calls and emails from customers in a timely, respectful, and efficient manner.
• Assist customers in locating Bob's Red Mill products across the country.
• Provide product information to customers in an accurate manner.
• Learn and apply product knowledge on new product as it is launched publicly.
• Maintain strict confidentiality around sensitive topics.
• De-escalate customers in a respectful manner as needed.
• Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner.
• Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations, Safe Quality Food (SQF) Standards, and Good Manufacturing Practices (GMPs).
• Responsible for reporting food safety and quality concerns to Supervisors and / or Department Manager.
• Performs other duties and tasks as assigned.

Supervisory Responsibilities :

Skills, Knowledge and Expertise

Knowledge, Skills, and Abilities :

Education and Experience :

Physical Demands :

Work Environment :

Benefits

We believe taking care of our community starts with giving our employee owners the resources to take care of their physical, mental, financial, and future well-being by offering a leading benefits package.

Benefits :

Purpose : To inspire joy with wholesome foods.

Values : Respect, Teamwork, Accountability, Determination

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Bob's Red Mill Natural Foods produces more than 400 products, including a full line of certified gluten free products and an extensive line of certified organic products. With a wide variety of whole grain products, from flours and hot cereals to baking mixes and grains, employee-owned since 2010 Bob’s Red Mill has “whole grain foods for every meal of the day.”