Personnel Assistant II

Military Hr Support Services

Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant and Certified Serviced Disabled Veteran Owned Small Business (SDVOSB) with over 20 years of professional experience in the military, government, and the private sectors.

Crossroads is seeking full time personnel to provide military HR support services within the Military Personnel Division at Fort Knox, KY. This level requires widespread knowledge of various application processes. Guidance and training are provided as needed.

Primary Duties :

• Conduct effective briefings on basic military HR topics, reviewing documents for completeness and accuracy, identify and resolve discrepancies, and provide timely and courteous customer service.
• Effectively handle routine customer inquiries via telephone, email and in person; coordinate with supported unit administrative personnel; conduct Soldier interviews; initiate and / or process personnel actions.
• Access standard automated systems such as IPPS-A, INPROC / OUTPROC, TRANSPROC, ATRRS
• Perform as an effective military HR specialist within the confines of military personnel work centers that include Automation Support, In & Out Processing, DEERS / Identification Card Management, Soldier Readiness Processing, Soldier Actions, Reassignment Processing, Casualty Case Management, Transition and Retirement Services.
• Protect privacy, administer training, and ensure policy and procedure compliance.
• Cross train in all other areas under the contract to act as a back-up supporting staffing shortages or special projects when needed.
• Organize, analyze, and maintain records and prepare reports according to record keeping requirements.
• Perform other responsibilities as assigned.

Knowledge, Skills, and Abilities :

Education, Training, and Experience :

Background Investigation :

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer / Veteran / Disabled