Customer Contact Center Specialist I

It's Fun To Work In A Company Where People Truly Believe In What They're Doing!

We're committed to bringing passion and customer focus to the business.

Do you like helping people achieve financial peace of mind? We offer just that in a fast pace, multi-dimensional work environment with the ability to earn additional incentive pay monthly and be promoted after meeting well defined quality, training, and production goals.

The Customer Contact Center Specialist I passionately performs a full range of customer service via multimedia communication as directed by the management of the Contact Center. "Builds Loyalty" with customers by delivering the best experience possible, effectively resolving customer questions and concerns, proactively offering advice on the best way to interact with the bank when necessary.

Essential Duties And Responsibilities

• Receives and processes incoming calls or messages from customers.
• Responds to inquiries and determines the appropriate response or direction, and proactively offering the most convenient solutions or options for the customer.
• Completes various operational processes to support customer requests.
• Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.
• Completes trouble shooting if needed to support a customer inquiry.
• Reviews reports, prepares correspondence, and participates in special department projects as required.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and / or Experience

Specialized Training

Computer Skills

Certificates, Licenses, Registrations

Other Qualifications (including physical requirements)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training : Communication, Critical Thinking, Judgment and Decision Making, Sales

Customer Service, Professional Telephone Skills , Business Writing

Equal Employment Opportunity Information : Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.