IT Service Desk Support - Level 2InnovaCare Health • Orlando, FL, US
serp_jobs.error_messages.no_longer_accepting
IT Service Desk Support - Level 2
InnovaCare Health • Orlando, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAdminister and troubleshoot Microsoft 365, Azure Active Directory, Intune, and Windows environments. Manage user accounts, permissions, and group policies. Support endpoint management, imaging, and deployment processes. Ensure adherence to HIPAA and internal data protection policies. Maintain endpoint security using Cisco Meraki Firewalls and Switches, and antivirus platforms. Support backup and recovery operations. Work closely with infrastructure, application, and network teams. Escalate unresolved issues to vendors or system administrators. Document solutions and contribute to the internal knowledge base. Monitor system performance and availability using enterprise tools. Analyze incident trends and recommend process improvements. Provide regular updates to IT leadership. Deliver onboarding and training sessions for new users. Educate staff on IT best practices and preventive measures. Maintain high levels of customer satisfaction through professional communication. Associate degree in Computer Science or related field (Bachelor's preferred). 3+ years in service desk support, preferably in healthcare IT. Experience supporting C-level users and distributed teams. Proficiency in Microsoft 365, Azure AD, Intune, Windows 10 / 11. Experience with Cloud based telephony platforms. Strong knowledge of endpoint security, networking fundamentals, and remote troubleshooting tools. Familiarity with Cisco Meraki and enterprise-grade firewalls / switches. Prior knowledge of ITSM tools and processes. Excellent communication and customer service skills. Ability to explain technical concepts to non-technical users. Strong organizational, multitasking, and documentation abilities. Self-starter with a proactive approach to problem-solving. CompTIA A+, Network+, Security+ Microsoft Certified : Modern Desktop Administrator Associate Cisco Certified Support Technician (CCST)
Join to apply for the IT Service Desk Support – Level 2 role at InnovaCare Health
Join to apply for the IT Service Desk Support – Level 2 role at InnovaCare Health
InnovaCare Management Services Company, LLC
The IT Service Desk Support – Level 2 plays a critical role in delivering advanced technical support across InnovaCare's enterprise IT environment. This position ensures the stability, security, and performance of end-user systems and services, with a strong focus on Microsoft technologies, healthcare compliance, and customer-centric service delivery.
Key Responsibilities
Technical Support & Troubleshooting
- Resolve escalated incidents from Level 1 support, including hardware, software, and network issues.
- Perform root cause analysis and implement long-term solutions.
- Support enterprise applications and backend infrastructure.
- Visit various office locations on as needed basis (up to two times a week) to address on-site support issues.
- Identify and recommend automation or self-service enhancements to improve support efficiency.
System Administration
Security & Compliance
Collaboration & Escalation
Monitoring & Reporting
User Enablement
Qualifications
Education & Experience
Technical Skills
Soft Skills
Preferred Certifications
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at InnovaCare Health by 2x
Get notified about new Information Technology Service Desk jobs in Orlando, FL
Desktop and Network Support Technician (On-Site)
IT Helpdesk Service Technician II (HealthTech)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
It Service Desk Support • Orlando, FL, US
Job_description.internal_linking.related_jobs
Level 2 Service Desk Analyst EHR Support.The Level 2 Service Desk Analyst provides advanced technical support for the health systems enterprise electronic health record (EHR) applications.This rol...serp_jobs.internal_linking.show_more
Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...serp_jobs.internal_linking.show_more
We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Rotech provides high quality medi...serp_jobs.internal_linking.show_more
Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its...serp_jobs.internal_linking.show_more
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...serp_jobs.internal_linking.show_more
Provide on-site desktop support for all hardware for our healthcare client in Orlando corporate location.This includes around 400 users amongst 4 major divisions (call centers, finance, internation...serp_jobs.internal_linking.show_more
Entry Level Vehicle Service Specialist.As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventat...serp_jobs.internal_linking.show_more
Deal Desk Analyst I Small Business Services (SBS).ADP is hiring a Deal Desk Analyst I Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE).This is a hybrid ro...serp_jobs.internal_linking.show_more)
Tier I Service Desk Agents provide the first line of customer support for the contract, offering 24x7x365 assistance to organizational employees, contractors, Participating Government Agencies (PGA...serp_jobs.internal_linking.show_more
The majority of the work will be at OVAMC, 13800 Veterans Way, Orlando, FL 32827.Full Time Requirements : The Candidate shall have the following technical competency : Technical, analytical an...serp_jobs.internal_linking.show_more We are seeking a skilled and proactive Desktop Support Technician to provide comprehensive on-site technical support for approximately 400 users across four core divisions : Call Centers, Finance, I...serp_jobs.internal_linking.show_more Entry Level Vehicle Service Specialist.As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventat...serp_jobs.internal_linking.show_more 
Desktop Support Technician, End User Engineering About us : .RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services...serp_jobs.internal_linking.show_more
A client of Innova Solutions is immediately hiring for a.Desktop Support / Technical Support.Position Type : Contract-Full Time.
Location : Orlando, FL 32801 (Onsite – 5 Days in a Week).Desktop Suppor...serp_jobs.internal_linking.show_more
The IT Analyst and Support will provide 1st and 2nd tier Hardware, Software, Printer, Network support at the Corporate Headquarters.
This position will work with escalated helpdesk incidents as well...serp_jobs.internal_linking.show_more ADP is hiring a Deal Desk Team Lead within our Commercial Operations Center of Excellence (CoE).This is a hybrid role based out of our Maitland, FL office.
Qualified candidates must live within comm...serp_jobs.internal_linking.show_more 
WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team.
As the entry-level position on our Support Desk, this...serp_jobs.internal_linking.show_more The IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" technical support and training.
This position will be responsible to ensure that th...serp_jobs.internal_linking.show_more 
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...serp_jobs.internal_linking.show_more Tier II Advanced Support Agents provide second-level technical support for the contract environment.They handle escalated incidents and requests that cannot be resolved at Tier I, offering advanced...serp_jobs.internal_linking.show_more
Information Technology Support Specialist (Altamonte Springs)
Medasource • Altamonte Springs, FL, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Work From Home
Amazon • Grand Island, FL
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Cognos Server Administration Manager HYBRID
Rotech Healthcare Inc. • Oak Ridge, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
IT Field Support Technician_Orlando
Gr8ttek, LLC • Orlando, FL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Information Technology Professional (IT Support)
US Navy • Orlando, FL, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Desktop Support
TEKsystems • Lake Mary, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Entry Level Vehicle Service Specialist - Kirkman Rd
Valvoline Instant Oil Change • Orlando, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Deal Desk Analyst - Small Business Services (SBS)
Automatic Data Processing • Maitland, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Tier I Service Desk Agent
Agil3 Technology Solutions (A3T) • •Orlando, FL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Network Support Engineer.
Ladgov Corporation • Orlando, FL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Desktop Support Analyst
TEKsystems • Lake Mary, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Entry Level Vehicle Service Specialist - Dean Road
Valvoline Instant Oil Change • Union Park, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Desktop Support Technician, End User Engineering
RKON • Lake Mary, FL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
IT Help Desk Support
Innova Solutions • Orlando,Florida,United States
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
IT Analyst Service and Support
Fresh Express • Windermere, FL, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Desk Desk Team Lead - Retirement Services (RS)
Automatic Data Processing • Maitland, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Support Agent
WheelHouse IT • Orlando, FL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Desktop Support Technician
TEKsystems • Lake Mary, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted
Information Technology Professional (IT Support) (Orlando)
US Navy • Orlando, FL, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Tier II Advanced Support Agent
Agil3 Technology Solutions (A3T) • •Orlando, FL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30