Field Services Supervisor (EE25093)

Field Services Supervisor

Develop and maintain a field engineering organization to meet Mid-Range Plan (MRP) commitments within a set of capita and human resources on a rolling 12 16-month time horizon

• Build and lead a team of committed and capable employees to ensure successful commissioning and services of products and systems delivered to clients
• Implement and monitor a process for efficient resource assignments for field services on projects
• Develop, monitor and manage field engineering capitalization budgets to meet business targets
• Implement and manage the process to acquire and monitor key information on project performance, for example, sales, costs, margin and schedules, on assigned projects
• Recommend adjustments to field services execution plans as needed to ensure project margins targets are achieved
• Implement and manage a process to provide project status updates to business and functional units, and customers, and proactively recommend improvements
• Identify opportunities, initiate and lead process improvement initiatives in the organization
• Monitor skill base within the team and report opportunities for skills improvement to immediate manager
• Ensure the skills database is accurate and current
• Ensure team members possess the knowledge and are trained to meet current and future needs per the business unit (BU) MRP
• Ensure client issues are resolved, at job site if necessary. Escalate to appropriate management as needed
• Cooperate with other functional groups and other group companies to ensure projects are executed successfully
• Monitor and ensure compliance to business and technical processes
• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values : Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes
• Build and lead a team of committed and capable employees
• Plan for, appropriately assign, resource, and integrate the work of the team
• Lead, expect, and implement continuous improvement
• Own the output of the team
• Ensure team members fulfill functional and general employee accountabilities
• Exercise effective managerial leadership to include
• Two-way managerial team working
• Fair and just treatment of direct reports
• Context setting
• Planning
• Task assignment
• Ongoing performance management
• Coaching
• Selection and orientation
• De-selection and dismissal