Customer Support Specialist

Benefits : Competitive salary

Flexible schedule

Paid time off

Training & development

Job Summary

We are seeking a Full Time or Part Time Support Specialist to join our team in our Elmwood office. Our office hours are Monday through Friday, 9 : 00 a.m. to 5 : 00 p.m. In this role, you will communicate with our customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

Handle inbound / outbound calls and emails

Identify the customers' needs, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships

Document all interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma / GED

Previous experience in Customer Service and Administrative roles

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Must be able to type accurately and efficiently

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively

Benefits / Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities