Business Office Manager - Senior Living

At Brightwater, we're proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle : People First. We're a luxury senior living company that's driven by compassion, respect, & dedication to making every interaction meaningful. Our culture fosters growth, teamwork, & a genuine commitment to enriching the lives of our residents and team members. If you're passionate about providing exceptional care in an environment where you’re valued & supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Now accepting applications for a Business Office Manager. The ideal candidate will have experience with varied business office responsibilities including petty cash reconciliation, aging / collections, invoicing, payroll, accounts payable. PCC experience a plus. Must have experience providing a high level of customer service. Must be able to anticipate project needs, discern work priorities and meet deadlines with little supervision. This position also assists HR with recruitment, orientation, on-boarding and retention. Experience in HR, medical billing and senior living / retirement communities desired.

POSITION SUMMARY : This position is the principal point of contact regarding all business matters. This position is also the principal point of contact with the management company regarding all the administrative business aspects of the community which includes accounting, budgeting, financial reporting, and accounting support.

ESSENTIAL FUNCTIONS :

• Process Admissions / Discharges within PCC; keep up with Resident Status Change
• Forms and update Member Files appropriately
• Follow up with Facilities Director to get Move-Out Report and Charges
• Maintain Member Files (POA information, Insurance, DL & SS, Contract, ACH, etc) while maintaining confidentiality.
• Maintain up to date emergency contact information for POA’s
• Processes and / or oversees Accounts Receivable by invoicing customers, posting payment of invoices, and tracking non-routine and miscellaneous services for which Team Members, residents or vendors should be billed or credited.
• Upload information into AVID timely
• Ensure W-9 information from new vendors
• Handles and resolves and AP questions within Avid and with Home Office
• Password resets for UKG, Relias and UKG Scheduling (Both HRD and BOM)
• Meet with members / POAs as needed to assist in resolving complaints and issues.
• Assist with backgrounds : (Both HRD and BOM)
• Ordering background reports (First Advantage)
• Local / state background reports (CT, NC, GA, FL)

Scheduling Drug Screen (First Advantage) includes conducting onsite oral drug screen and preparing FedEx clinical pack for shipment.

Assist with coordinating new hire PPDs and Health assessments

Complete Onboarding in UKG for New Hires (Both HRD and BOM)

Process biweekly payroll, including pulling the commissions reports

Maintains data related to Entrance Fee tracking, resident refunds, amortization and financial assistance.

Maintains office and business supplies inventory and preventative maintenance on office machinery.

COMPETENCIES : To perform the job successfully, an individual should demonstrate the following competencies :

o   People First, Always

o   We Exist to Serve our Members

o   We Have a Responsibility to be Full

Physical Demands, Work Environment, and Expected Hours of Work : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

TRAVEL : Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

EDUCATION AND EXPERIENCE REQUIREMENTS :

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :