AT&T Customer Service Representative

Are you ready to be the enthusiastic face of an industry-leading brand, connecting customers with innovative technology and unparalleled service?

Valiant Enterprise, a fusion of analytical rigor and creative flair, our company propels AT&T Retail's objectives, turning strategic insights into demonstrable retail triumphs. We’re looking for dynamic, customer-focused AT&T Customer Service Representative to be part of our team in Portland. This isn't your average service job, it’s a masterclass in owning the customer experience. You’ll get trained to diagnose needs like a pro, close knowledge gaps, and leave every person wondering, “Why can’t all companies help me like this?” Top performers? They’re running the floor within a year.

As an AT&T Customer Service Representative , you’ll be the face of our innovative brand, guiding customers through a powerful suite of products and services, including 5G connectivity, fiber-optic internet, and premium entertainment. Backed by in-depth training, you’ll gain the technical knowledge and communication skills to simplify complex solutions, create meaningful customer experiences, and drive sales. Your professionalism, enthusiasm, and ability to build rapport will help turn everyday interactions into lasting loyalty, showcasing AT&T’s commitment to cutting-edge technology and exceptional service.

Essential Functions of the AT&T Customer Service Representative :

• Serve as the primary brand ambassador for AT&T within the retail environment, passionately representing its products and services.
• Engage proactively with prospective and existing customers, initiating friendly conversations and building immediate rapport.
• Educate consumers thoroughly on AT&T's diverse range of products and services, including wireless devices, internet solutions, TV packages, and accessories.
• Conduct compelling product demonstrations that highlight the features, benefits, and value of AT&T's offerings.
• Identify customer needs and effectively communicate how AT&T solutions can enhance their connectivity and lifestyle.
• Drive brand awareness and interest, generating qualified leads and encouraging customers to explore AT&T's options further.
• Support promotional activities and marketing campaigns within the retail space, ensuring brand messaging is clear and compelling.
• Collect customer feedback and market insights, relaying valuable information back to the team for continuous improvement.
• Collaborate seamlessly with the sales team to ensure a smooth transition for interested customers and contribute to sales goals.
• Maintain an immaculate and inviting brand presence at all times, ensuring displays and promotional materials are well-organized.
• Stay continuously updated on all AT&T product launches, service updates, competitive offers, and industry trends.